C2C passenger waiting reduced
Passenger waiting time for destinations to appear on displays has been reduced by changes made to the scripting
Changes to passenger information display scripting have been made by Infotec to help C2C with passenger management.
Dozens of Infotec’s latest full matrix displays, together with standard as well as bespoke steelwork structures to support them, were installed on concourses, platforms, at station entrances and in waiting rooms on the c2c network in the autumn of last year.
Next train indicators, summary displays, single and double-sided wide aspect displays with clock and small two-line displays were all included in the order, placed with Infotec by Telent.
Stations to have benefitted from the new equipment include Barking, East Tilbury, Southend, Thorpe Bay, Upminster and West Ham.
A FM28L display situated at the archway of West Ham station had originally been designed to display five calling points at a time in a list, but the high number of calling points meant that passengers would need to dwell at the foot of the stairs waiting for the page with their destination to scroll around.
To address this, Infotec has changed the list of single destination per line to comma delimited calling points, which means each line can include several destinations.
A second revision has seen the loading level information on all FM28L and FM42W displays enhanced to be even more detailed, with percentages updating in fewer steps.
A final alteration has seen creation of a TFT summary board with calling points for use as a shelter display.
The changes made demonstrate the flexibility of Infotec’s displays as well as the company’s ability to meet exact requirements, all improving the customer experience on stations.
The combination and positioning of displays at Liverpool Lime Street is helping to reduce inquiries to station staff.
The ability to make changes to individual or groups of Infotec’s displays is being used by Southeastern to mark the day dedicated to Ireland’s patron saint.
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